Attention to Detail as a Service
(aka User Friendly CyberSecurity and Enterprise IT Solutions)

Red Cup IT can deliver MSP services that have technical complexity. We enable our clients to focus on their strategic and business initiatives, while we handle the details of MSP support and technical project delivery.

As one example of our work, we deployed and now manage the platform for company-wide support of all endpoints and end users for an enterprise-sized client. Security is a key focus. Our platforms support anti-virus, anti-malware, and phishing protection using multi-factor authentication.

We also implemented and manage an MSP environment that includes RMM alerts for active endpoint management. Red Cup IT supports SaaS applications including Office 365, Zoom, Okta, Slack, Salesforce, Duo, and Adobe Enterprise. End-user platforms include Microsoft Windows, Apple, and iOS devices. We also provide support for Linux and Windows servers, including monitoring and patching. Red Cup IT support personnel provide Level 1, 2, and 3 Help Desk support.

Red Cup IT provides enterprise-class cybersecurity solutions. Our areas of expertise include HIPPA, SOC, PCI, and FDA-related compliance. Red Cup IT security reports are comprehensive, detailed, and actionable. We staff our teams to provide continuous management of the security platforms and ensure immediate responses to identified threats.

Red Cup IT commonly uses a stack of apps to enable security protection. For one client, our suite of solutions includes Sentinal One, Threat Locker, Huntress, Ironscales, Microsoft ATP, and Windows Defender. For many of our clients, Okta is the primary identity provider. We specialize in deploying a secure and seamless login experience. Red Cup IT can deliver both internal and external audit services.

Our skill base reduces our IT partners’ need for specialized security skills. We often report directly to the IT security director and keep them confident in portraying the firm’s IT security profiles to top management. None of our clients have experienced major security breaches or ransomware-driven problems.

We are experts in deploying, managing, and supporting both full and hybrid cloud deployments. Red Cup IT often begins projects with migration planning, budgetary analysis, and security planning. Our skill base includes comprehensive AWS stack and platform knowledge.  This includes ECS, Route 53, and other technical skills. Azure Cloud and Google Cloud deployments are also fully supported.

Our Cloud advisory services include developing strategies for on-premise Active Directory and hardware deployments in migration paths to Azure AD and other Cloud infrastructures. Red Cup IT is highly experienced in mailbox migration. Our experts are well versed in SaaS application integrations as well as maintaining and supporting those integrations enterprise-wide.

We will take on administrative work such as device policies, update policies, and continuous platform management. Our Cloud deployments are secure, have extraordinary uptime factors, and are fully supported for end-user access. We specialize in end-user training in the use of their Cloud environment. Red Cup IT provides Help Desk support during both standard business hours and, upon request, 24×7 support.

We understand our clients depend on us to keep them safe from data loss, downtime, and interruptions to business. Red Cup IT is expert in developing comprehensive backup, data recovery, disaster recovery, and business continuity platforms. We implement both software and hardware solutions as well as policies, procedures, and emergency action plans.

Datto is one of our primary vendors of backup and recovery software. We also specialize in SaaS-based solutions, including Office 365, email, files, Sharepoint, and Microsoft Teams backup. We have implemented One Drive for desktop backup on individual workstations. AWS and Azure native products have been used for distributed backup protection.

Red Cup IT can provide complete system-failover checks. In a recent project, we took an enterprise client through a full AWS failover exercise. If a disaster were to occur, we are staffed up and prepared to deliver real-time services to mitigate damage and remediate the problems. Our IT clients rest easy knowing their backup, data recovery, disaster recovery, and business continuity platforms are in secure hands.

In this role, we are often asked to work as special assistants to Directors, VPs, and CIOs. In some scenarios, Red Cup IT is called upon to participate in daily meetings and work at tactical layers of recommendation. These meetings have included question and answer sessions where we recommended and explained proposed solutions to solve complex technical problems. Our advisory services also include providing advice and expertise for future IT strategies.

At the tactical layer, we can provide roadmaps, implementation planning, and deployment strategies. Red Cup IT can also advise on the best tools, software, and applications to use. In cases where SME-level expertise is required, we make our top experts available on an on-demand, real-time basis.

We can deliver extensive economic planning and budgeting advisory services. Our skills extend from the bottom up, including hardware and tool acquisition costing, through top-down planning for departmental and full organizational budgets. We keep the numbers tight, look for cost savings, and will help in the acquisition of hardware and software tools through our vendor relationships.