IT Services For
Complex Technology Needs
Red Cup IT is purpose-built to provide IT services to
mid-sized companies and enterprises.
mid-sized companies and enterprises.
IT Services For
Our Services
Red Cup IT is a Managed Service provider that specializes in
IT operations support, security, and the delivery of complex projects
IT operations support, security, and the delivery of complex projects
Managed IT Services
Red Cup IT is purpose-built to provide a scalable range of Managed IT Services. Unlike other MSPs, we enter relationships with flexibility. We do not come in expecting to take over full operations. Red Cup IT cooperates with our in-house IT partners to provide the right services in the most effective manner.
Security Solutions
All of our work — MSP services, projects, and skill augmentation — come with a comprehensive focus on security. We consistently provide our clients with cutting-edge security solutions that work effectively. Red Cup IT openly shares our knowledge of security protocols, practices, and procedures with our in-house IT partners and
end users.
Project Delivery
This is where Red Cup IT shines above the crowd of MSP service providers. We will include technical projects in our continuous services
contracts or delivered as one-off project work. Our capability to deliver the hard or unique projects that impact both business and IT operations is well-honed.
IT Skill Augmentation
This is another area of Red Cup IT services that shines above the crowd of MSPs. If our clients need us to provide hard-to-find skills, we
will provide them. This includes extending our SME-class expertise across all contracts and projects. We are in business to service all our
clients’ IT skill needs, not just rank-and-file MSP skills.
Security Focused
Our clients rely on us to keep the systems and projects
we support airtight in security. At this, we are experts.
we support airtight in security. At this, we are experts.
Platforms
A vital fundamental of security provisioning is the implementation of secure IT platforms upon which end users work. We often start with audit and compliance surveys. Red Cup IT services can then extend through the deployment of highly secure SSO platforms and endpoint management.
People
Another fundamental of security provisioning is the enablement and training of end users in the secure use of their IT environments. We provide end-user training, constantly monitor the use of their platforms, and deploy pro-active security response technology to stop threats before they become problems.
Culture
Red Cup IT’s teams and technical experts are IT department
friendly. We seek to add value by being a part of the team.
friendly. We seek to add value by being a part of the team.
Team Players
Skill sharing and knowledge transfer with our in-house IT partners and end users are
fundamental to our delivery culture. We respect our IT colleagues as experts in their areas of specialization. A culture of mutual trust and
respect develops. We cooperate with our clients to achieve best-in-class results.
Technology Leaders
Rank-and-file MSP services abound. Red Cup IT steps beyond this. We hire and retain technical staff who are top experts in their field. From there, they enthusiastically
continue their skill enhancement so that Red Cup IT delivers technology leadership to our clients.
Example Projects
One of the hallmarks of our services is the capability to
deliver complex projects in addition to managed services
deliver complex projects in addition to managed services
Managed IT Services
Cyber Security
Cloud
Business Continuity
Advisory
Managed IT Services
Red Cup IT can deliver MSP services that have technical complexity. We enable our clients to focus on their strategic and business initiatives, while we handle the details of MSP support and technical project delivery.
As one example of our work, we deployed and now manage the platform for company-wide support of all endpoints and end users for an enterprise-sized client. Security is a key focus. Our platforms support anti-virus, anti-malware, and phishing protection using multi-factor authentication.
We also implemented and manage an MSP environment that includes RMM alerts for active endpoint management. Red Cup IT supports SaaS applications including Office 365, Zoom, Okta, Slack, Salesforce, Duo, and Adobe Enterprise. End-user platforms include Microsoft Windows, Apple, and iOS devices. We also provide support for Linux and Windows servers, including monitoring and patching. Red Cup IT support personnel provide Level 1, 2, and 3 Help Desk support.
Cyber Security
Red Cup IT provides enterprise-class cybersecurity solutions. Our areas of expertise include HIPPA, SOC, PCI, and FDA-related compliance. Red Cup IT security reports are comprehensive, detailed, and actionable. We staff our teams to provide continuous management of the security platforms and ensure immediate responses to identified threats.
Red Cup IT commonly uses a stack of apps to enable security protection. For one client, our suite of solutions includes Sentinal One, Threat Locker, Huntress, Ironscales, Microsoft ATP, and Windows Defender. For many of our clients, Okta is the primary identity provider. We specialize in deploying a secure and seamless login experience. Red Cup IT can deliver both internal and external audit services.
Our skill base reduces our IT partners’ need for specialized security skills. We often report directly to the IT security director and keep them confident in portraying the firm’s IT security profiles to top management. None of our clients have experienced major security breaches or ransomware-driven problems.
Cloud
We are experts in deploying, managing, and supporting both full and hybrid cloud deployments. Red Cup IT often begins projects with migration planning, budgetary analysis, and security planning. Our skill base includes comprehensive AWS stack and platform knowledge. This includes ECS, Route 53, and other technical skills. Azure Cloud and Google Cloud deployments are also fully supported.
Our Cloud advisory services include developing strategies for on-premise Active Directory and hardware deployments in migration paths to Azure AD and other Cloud infrastructures. Red Cup IT is highly experienced in mailbox migration. Our experts are well versed in SaaS application integrations as well as maintaining and supporting those integrations enterprise-wide.
We will take on administrative work such as device policies, update policies, and continuous platform management. Our Cloud deployments are secure, have extraordinary uptime factors, and are fully supported for end-user access. We specialize in end-user training in the use of their Cloud environment. Red Cup IT provides Help Desk support during both standard business hours and, upon request, 24×7 support.
Business Continuity
We understand our clients depend on us to keep them safe from data loss, downtime, and interruptions to business. Red Cup IT is expert in developing comprehensive backup, data recovery, disaster recovery, and business continuity platforms. We implement both software and hardware solutions as well as policies, procedures, and emergency action plans.
Datto is one of our primary vendors of backup and recovery software. We also specialize in SaaS-based solutions, including Office 365, email, files, Sharepoint, and Microsoft Teams backup. We have implemented One Drive for desktop backup on individual workstations. AWS and Azure native products have been used for distributed backup protection.
Red Cup IT can provide complete system-failover checks. In a recent project, we took an enterprise client through a full AWS failover exercise. If a disaster were to occur, we are staffed up and prepared to deliver real-time services to mitigate damage and remediate the problems. Our IT clients rest easy knowing their backup, data recovery, disaster recovery, and business continuity platforms are in secure hands.
Advisory
In this role, we are often asked to work as special assistants to Directors, VPs, and CIOs. In some scenarios, Red Cup IT is called upon to participate in daily meetings and work at tactical layers of recommendation. These meetings have included question and answer sessions where we recommended and explained proposed solutions to solve complex technical problems. Our advisory services also include providing advice and expertise for future IT strategies.
At the tactical layer, we can provide roadmaps, implementation planning, and deployment strategies. Red Cup IT can also advise on the best tools, software, and applications to use. In cases where SME-level expertise is required, we make our top experts available on an on-demand, real-time basis.
We can deliver extensive economic planning and budgeting advisory services. Our skills extend from the bottom up, including hardware and tool acquisition costing, through top-down planning for departmental and full organizational budgets. We keep the numbers tight, look for cost savings, and will help in the acquisition of hardware and software tools through our vendor relationships.
Solutions
Red Cup IT has developed top-in-class expertise
in core IT infrastructure and operations solutions
in core IT infrastructure and operations solutions
Architecture Specialists
Red Cup IT brings a team of technical experts who can scope and design complex integrated platforms. Our multi-solution platforms seamlessly integrate multiple technologies into a unified end-user experience. Following implementation, Red Cup IT provides the services for long-term.
Full Support
One hallmark of our services is Red Cup IT’s white-glove service. For example, to simplify the end-user experience and reduce budget, we provide automated deployment and provisioning services. At the end-user layer, we offer both standard and extended support that include both in-office and remote environments.
SaaS Applications
We invest in the deep technical training of our delivery
experts. We share that expertise openly with our clients.
experts. We share that expertise openly with our clients.
Integration Specialists
Red Cup IT understands both the hardware and software layers of integration. We can implement APIs from multiple vendors to seamlessly integrate hardware and software solutions into a unified end-user experience that saves them time and increases security. We take the heavy lifting off of internal IT so that they may focus on their strategic and business objectives.
Full Life cycle Support
Red Cup IT provides a full lifecycle of SaaS application deployment services. Our teams of technical experts can develop solution customization strategies and create deployment roadmaps. From there, we offer physical deployment services that ensure applications are rolled out safely and effectively. Through our white-glove support, we constantly monitor applications and preemptively resolve issues for end users.
Our Values
Red Cup IT focuses on developing excellent relationships
with our internal IT partners. We are team players.
Work With Our Exec Leadership
Our business and technical leadership prides themselves in
consistent involvement with our clients. Direct connections to
the CEO, CTO, and the Head of Business Development are
provided. When executive-level responses are needed, we are
there in real-time to make them.
Continuous Tech Training
We hire employees who are go-getters in their personal skill
development. We provide paths for technology skill learning,
certifications, and intra-company knowledge sharing. Our
company culture ensures we retain top technical talent when
the rest of the IT skill market is vibrating with turnover.
Consistent Staffing
Unlike many MSPs, we assign specific resources to support our
clients. Our support staff gets to know their clients intimately.
Resources who are experts in their client’s technical and
business operations respond to support requests. We believe
in business relationship development to the same degree as
technical expertise provisioning.
Positive Culture
We are a mature company staffed with people who treasure the work they do. Requests for assistance are answered with a focus on creating a positive end user experience. Technical services are delivered with a motivation to excel. Working with
Red Cup IT brings a positive spirit to match that of our clients’ IT and business groups.
By The Numbers
Most of our clients have been with us for more
than five years. We become long-term allies.
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Years in Business
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Number of Projects
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IT Skills and Capabilities
Our clients hire us for specific reasons. They want highly qualified MSP
and project delivery services that are in short supply in the market.
Red Cup IT maintains an extensive in-house skill inventory and excels in
retaining top technical talents.
and project delivery services that are in short supply in the market.
Red Cup IT maintains an extensive in-house skill inventory and excels in
retaining top technical talents.
This document provides a listing of the key skill sets we are prepared to
deliver in both MSP-style and one-off project environments.
deliver in both MSP-style and one-off project environments.
